Jennifer Tattanelli - Palm Beach, Florida

Gigi Jean

Poor service, absolutely terrible. The customer service is very selective based on looks. I went there to shop for my granddaughter’s 20th birthday and the boss and workers here were absolutely nasty. I was followed around store, and felt like I couldn’t shop in peace, as if they thought I was going to steal something. Mind you, I didn’t even know this store was a thing until I came to the Palm beach islands for vacation from Beverly Hills California. I felt very uncomfortable and it’s as if they were offended to help me. That is absolutely terrible. It seems like they are highly selective with the customers they chose to welcome. Since I am of a darker complexion, I guess I wasn’t the typical customer they serve. Don’t waste your money here, product is also low quality, and customer service is very absurd.

Yingbo Wang

Beware shopping here, bad quality control and poor customer service. I'm all about unique luxury goods and would love to support a new designer company but the store associates at the shoe store were rude to me. They have a very stingy return/exchange policy and act entitled to your money. I'm not used to spending money on luxury anything and receiving such poor treatment in return.

I bought a pair of $400 white sneakers at the shoe store here. I found that one of the shoe lace holes on the sneaker was sewn on crooked, misaligned by like 2mm on the stitching, and it caused the whole shoe to be asymmetrical and the laces to look slanted. I went back asking for exchange for the 1 shoe. The black young woman that sold the shoe to me was quite nice but the man and this older lady that worked there 2 days later when I went back were rude to me! They immediately flipped the shoes over and accused me of already wearing the shoes because there were marks on the bottom of the heels. They also said I must have threaded the shoe lace wrong. I said the shoes were sold to me slightly dirty because people had already tried them on multiple times in the store, how could they be absolutely white? The man then asked me, "so you bought these shoes 2 days ago?" like they didn't believe me when I had the receipt right there with the date.

They went 2 stores down to ask a manager if I could get a replacement and told me no because the shoe is handmade so the crooked lace is not a defect. Are you kidding me? Hermès and Chanel handbags are also handmade but they don't look messed up like this.

Finally they said I bought the last pair in the size so they can't even exchange it for me anyway. I'm not sure why these incompetent people went through the trouble of insulting me and put me on the defensive just to tell me they didn't have a shoe to even exchange for me. I wonder if the store associate lied because he had this attitude he didn't even care.

I was only visiting Palm Beach on vacation so I kept the defective shoe and flew home. If someone from corporate sees this review and can help me with an exchange from Italy, please contact me, I would love that. I just want the one shoe replaced.

You should also retrain your sales associates better. I have never been treated so poorly in a luxury goods/restaurant/travel setting. I can't help but suspect like I was racially/income profiled because I don't fit the look of the typical resident at Palm Beach.

Santiago Campuzano

Amazing clothes. High quality shoes. Wonderful customer service

Rebecca Walters

I went into the store the, ladies who greeted me were super nice and I wanted to try on a pair of shoes I saw in the window. Somehow I landed with the most unresponsive sales girl in the store. She acted like I was a nuisance. She didn't help me in finding the shoes I wanted to try on. Another customer was trying on clothes and we were talking, the customer was bragging on how great the shoes were, the lady helping her was very nice and responsive, but she was busy helping that customer and the only other sales person was the bored one. I asked the bored sales lady to try on a pair of shoes. She brought out a totally different color of shoes handed me the box and stepped away. They were cute shoes but she was so snotty I was not about to drop $500 on shoes with that kind of experience. Would've bought them if she had been even a little bit nice and also brought out the color I requested. I left without buying anything. I wish one of the other ladies would've helped me, I would be walking around with a cute pair or two of new shoes.

Tiffany

These indivuals at this place are racist and apathetic.I encountered the worst experience at this store.Do not spend your money at this st
ore.

Savvy Traveler

Disaster. Save your money. Jennifer made my $3000usd+ Leather jacket twice-measurements way off. Second one with extra long sleeves too. First one with multiple size issues. Was promised custom jacket made in Italy with my measurements that she took twice when I tried on ones on rack at Worth Ave store. My sales lady at Talbots chain store fits items better than here for a fraction of the cost. Furthermore I had to keep following up and waited almost 10 weeks for this misfitting overpriced jacket that I will take to a local tailor to avoid a third wait and hassle. More money and stress ahead to remedy this terrible experience. I do not recommend this company

Lynda Forster

Absolutely fabulous store. Bought a beautiful outfit. All well made and designed by Jennifer herself.
Her new shoe store is a must see . Shoes well made and comfortable

Julia Timmins

Fabulous ladies in there doing great work. The customization on site is like no other. I would highly recommend anyone wanting good quality shoes and clothes made from Italy to check out this boutique.